Terms of use

Joining

Membership is free. You join with your Omani mobile number: one membership per person and per number. Keep your phone and your sign-in to yourself. Membership is for adults; if you’re under 18, ask a parent or guardian first.

Visits

A visit counts when café staff record a paid purchase that meets the café’s minimum. Each café counts one visit per member per day. Staff confirm every visit; members can’t add visits themselves.

Rewards

• Each café chooses its own rewards and pays for them.
• A reward can be used once, only at the café where you earned it, before it expires.
• Rewards have no cash value, and can’t be exchanged, sold or given to someone else.
• A café can change its rules for future visits. Rewards already issued keep their terms.
• If a café pauses or leaves the club, its rewards may not be usable while it’s away.

Your card

Your card’s code changes every few minutes, so screenshots and copies soon stop working. Don’t share your card or your sign-in with anyone.

Fair use

If we find misuse, such as made-up visits, shared cards or attempts to get round the rules, we may undo visits, cancel rewards or close the membership. We’ll tell you if we do.

The cafés’ products

Each café is responsible for its food, drinks, prices and service, and for the rewards and offers it promises. Hike runs the club and the app.

Applying and the trial

A café applies online, and Hike reviews every application. Once Hike approves it, the café is listed with a free 30-day trial. Hike agrees the monthly price with the café in writing before the trial ends.

What the café does

• Keeps its profile, hours and menu accurate.
• Funds the rewards and offers it sets, and applies them in its own till. Hike never changes the café’s bill.
• Honours rewards already issued until they expire, even after changing its rules.
• Gives each person on its team their own PIN, keeps PINs private, and looks after the tablets used as tills.
• Uses what it sees about members only to run its club, and never to contact members outside Hike Café Club without their agreement.

What Hike does

• Runs the app and keeps it secure.
• Reviews changes to the café’s name, description and pictures before customers see them.
• Supports the café and its members, and keeps a record of every change.

The café’s name and pictures

The café lets Hike show its name, logo, photos and menu in Hike Café Club and in materials about the club. The café confirms it has the right to share them.

Pausing and leaving

A café can stop at any time by telling Hike. Hike can pause a café that breaks these terms, after telling it why. While a café is paused, customers can’t see it and visits can’t be recorded; members keep their stamps and rewards.

Fees

Prices and invoicing are agreed with each café in writing before its trial ends.

Hike’s responsibility

We work to keep the app running and accurate, but we can’t promise it will never be interrupted. As far as Omani law allows, Hike isn’t responsible for losses caused by interruptions, or for the cafés’ products and promises.

Changes

We may update these terms. We’ll change the date at the top, and tell members and cafés in the app when a change matters to them.

Law

These terms are governed by the laws of the Sultanate of Oman.

Contact

Hike Tech LLC, Muscat, Sultanate of Oman. Email: to be confirmed before launch.