Hike Café Club
Privacy policy
What Hike Café Club keeps about you, why, who can see it, and how you stay in control. Hike Café Club is run by Hike Tech LLC in Muscat, Sultanate of Oman.
Last updated 5 Nov 2026
Who we are
Hike Café Club is a loyalty network for independent cafés in Oman, run by Hike Tech LLC (“Hike”, “we”). Hike decides how the app handles personal data and is responsible for it. Each café is responsible for how it uses what it sees about its own members.
What we keep about members
- Your name and mobile number, which you give when you join.
- Your membership ID, and a secret that makes your card’s code change every few minutes.
- The cafés whose clubs you join, and the cafés you save to try.
- Each visit staff record: the café, the date and time, the bill total, the receipt number if staff enter one, and who recorded it.
- Your rewards, levels and badges, and when rewards are used.
- Your updates and your message choices, including whether you want news and offers.
- Your agreement to these terms, and when you gave it.
What we keep about cafés and their teams
- For owners and managers: name, email, and the phone number given when applying.
- The café’s profile: name, address, hours, photos, logo, menu, rewards and offers.
- For staff: name, role and job title. PINs are stored scrambled, so nobody can read them, Hike included.
- The tablets set up as tills, and the activity log: who recorded, changed or undid what, and when.
Why we use it
- To run your membership: show your card, count visits, issue rewards and show your updates.
- To let cafés run their club: record visits, check rewards, and see their own members and numbers.
- To keep the club fair and safe: one visit per café per day, codes that change, and a record of every change.
- To help when something goes wrong: Hike’s support team can find a member to put a visit or a reward right. Every look-up is recorded.
- To send news and offers, only if you said yes. You can change this at any time in Account settings.
We don’t sell your data, and we don’t show advertising.
Who can see what
- Cafés see your name, your membership ID, and your visits and rewards at their café only. They never see your mobile number or your visits at other cafés.
- The Hike team sees what it needs to support members and cafés, after signing in with two-step verification. Each person’s access is limited to their role.
- Companies that run parts of the app for us: Supabase (database, sign-in and pictures), Cloudflare (the website), and the services that send sign-in codes by text message or WhatsApp, and emails. They use the data only to provide their service.
- Authorities, when Omani law requires it.
Where your data is kept
Your data is stored securely outside Oman, in Supabase’s data centre in Mumbai, India. The website is served by Cloudflare from places close to you. Data is encrypted while it travels and while it’s stored.
How long we keep it
We keep your membership while your account is open. If you delete your account, your name, number and sign-in are removed at once, your unused rewards are cancelled, and your updates are deleted. Cafés keep their records of past visits, no longer linked to you, so their numbers stay right. Records the law requires us to keep, such as for accounts, are kept for as long as it requires.
Your choices and rights
- See your data: download a copy of everything we hold about you from Account settings.
- Correct it: change your name in Account settings, or ask us to correct anything else.
- Delete it: delete your account from Account settings at any time.
- Choose your messages: pick which updates you get, and turn news and offers on or off.
- Complain: if you’re unhappy with how we handle your data, tell us first. You can also contact the Ministry of Transport, Communications and Information Technology, which oversees personal data protection in Oman.
On your phone or tablet
The app keeps only what it needs to work, with no advertising or tracking cookies:
- a sign-in cookie, so you stay signed in;
- your language and colour choices;
- on a café’s tablet, a cookie that keeps it set up as the till;
- a copy of your card on your own phone, so it opens with no signal. Signing out removes it.
Age
Membership is for adults. If you’re under 18, ask a parent or guardian before joining.
Changes
If we change this policy, we’ll update the date at the top, and tell members in the app when a change matters to them.
Contact
Hike Tech LLC, Muscat, Sultanate of Oman. Email: to be confirmed before launch.